leaders must stay attuned to the evolving network of relationships that
make up teams. It is inevitable that a team will experience a wide array
of tensions as the relationships are tested with pressure resulting from
factors like turn over, new hires, external demands, internal disputes,
production changes, etc. It
is important then that leaders stay sensitive to team dynamics and
manage team conflict before it escalates.
Questions: What strategies do you use to stay on top of
potential team conflicts? In
your experience, what are some of the main causes of team conflicts?
When a conflict arises, what are some strategies that you employ to
first understand the conflict and then subsequently neutralize the
conflict takes considerable diligence and skill.
Below are seven tactics that leaders can use to manage conflict:
ask yourself if the status quo is meeting team demands
willing to renegotiate team roles to fit needs and address issues
hesitate to recognize conflict
out your assumptions before taking action
check with team members to take a “litmus” test of team
work to keep communication channels open and functional
team roles to keep them clear and recognizable