of the Performance Management Process
Performance management is a
systematic process that ensures that team members, both as individuals
and as a group, are effectively and efficiently meeting established
goals and objectives. Performance
management involves setting
expectations, performance support, capacity building, performance
assessment, and performance rewards.
1. Setting Performance Expectations. Team
leaders must be certain that team expectations are…
team member must understand what needs to be done, why it is
important, how it supports both team and organizational goals, and
the base level of accomplishment.
Clear timelines should be well defined.
Expectations must be within the performance range of the team member
and equitable with peer expectations.
Expectations should be measurable and each team member should
understand how the measurement will be applied and when.
Expectations must be adjustable to fit changing resources, goals,
and other work requirements.
Team leaders must support team members by…
Providing feedback so team
members understand how they are progressing.
Conducting progress reviews
with individuals and the team
Helping team members solve
problems and overcome hurdles
3. Capacity Building.
Leaders must work to build team capacity by…
Identifying training needs
Providing relevant training
Coaching team members
Offering assignments that
expand and develop new skills
Introducing new and
improved processes, resources, and/or technology
Addressing deficiencies on
a one-on-one basis
4. Performance Assessment.
Team leaders must assess performance by…
Identifying the team’s
Maintaining an ongoing
record of both individual and team performance
5. Performance Rewards.
Team leaders must use
performance reward effectively by …
Recognizing a job well done
Using sincere praise and
Balancing informal praise
with formal recognition such as time off, a celebratory lunch,
monetary rewards, symbolic prizes, etc
responsibility as capacity grows
Understanding that the
continuation of quality performance frequently builds on the
recognition of behavior and consequences